PRODUCTIVITY, QUALITY AND MOTIVATION

Course Duration

2 Days.

Objectives

• Explain the new management challenges and roles of tomorrow's management.
  
• To describe the relation between sound management decisions and to focus on delivering value to customers (both internal and external).
  
• To emphasize TEAMWORK and empower employees to make organizations operate efficiently and effectively.
  
• Make suggestions on how managers can motivate people based on theories of motivation.
  
• To explain how culture is related to the behavior of employees and the performance of organizations.
  
• To explain how TRANSFORMATIONAL management is going to change tomorrow's management.

Training Methodology

Role-plays, case studies and exercises, presentation, discussions and lectures.

Resource Person

Dr. Edwin Varo holds a PhD. In Management and a masters degree in Total Quality Management. He is also a Lead Auditor for SIRIM specializing in ISO 9000 and a certified trainer for Management Development, Corporate Training & Development. Dr. Varo has conducted numerous training programs with many organizations such as Petronas Carigali, Colgate-Palmolive (M) Sdn Bhd, Maybank, UEM-Sedco JV and Dunlop Slazenger Group.

Contents

Unit 1: Management & Organizations of Tomorrow

• Role of Tomorrow's Management
  
• Systems Approach
  
• Customer Value
  
• Manage Processes, Not People
  
• Continuous Improvement

Unit 2: Decision Making & Quality Management

• Understanding the Emerging Paradigm
  
• Content for Sound Management Decisions
  
• Empowerment

Unit 3: Productivity For Quality Management

• Productivity - the New Paradigm
  
• Transformation Management
  
• Evolution of Management
  
• Strategic Linkage of Operations Through Employee Involvement
  
• Culture Mapping

Unit 4: Motivation & Work Performance

• Theory 'X' & Theory 'Y'
  
• Motivation for Quality Behavior
  
• Motivation by Employee Involvement
  
• Group Dynamics