INTRODUCTION TO QCC

Introduction

At the end of this course, participants should have a clearer understanding of the power of teamwork and the important pre-requisites for the establishment of high performance teams. Participants will also learn to identify the various stages of team development and provide the necessary guidelines and encouragement to the teams at each stage of their growth . In addition, participants will understand the importance of team skills such as Effective Meeting Management, the 7 QC Tools and the 7 Step Problem Solving Technique. The vital role of Team Leaders and Facilitators is another important area that will be highlighted during this session. Participants will also learn how to establish an effective appraisal and rewards system to ensure the continuity and progress of teams in their respective organizations.

Course Duration

2 Days.

Training Methodology

Direct Presentation, Video Presentation, Workshop and Simulation (role-play)

Who Should Attend

Managers, Officers, supervisors and any front line employees who are required to establish teams and/or participate in team activities at their work place.

Resource Person

Mr. Segar Krishnan is a qualified trainer of 12 years, having worked in various industries, stretching from non-governmental to multinational companies.

Contents

Quest for Excellence (Q4X) - A QCC Journey

• Introduction to QCC
  
• The Power of Team work
  
• Recipes of Success

Understanding Teams

• Definition of an Effective Team
  
• The 4 Stages of Team Development
  
• The 6 Success Factors
  
• Team Start-up & Charter

Team Skills

• Introduction to Team Skills
  
• Effective Meeting Management (6Ps)
  
• The 7 Step Problem Solving Technique
  
• The 7 QCC Tool

Leadership

• Meaning of Leadership
  
• Behavioral Styles of Facilitators
  
• Roles & Responsibilities of a Team Leader

Facilitation

• Meaning of Facilitation
  
• Behavioral Styles of Facilitator
  
• Roles & Responsibilities

Appraising Teams

• The need for evaluation
  
• The Appraisal Procedures
  
• Rewards & Recognition

Workshop (Hands out of pocket!)

• Team formation
  
• The QC Tools
  
• Presentation