COMPUTER INTEGRATION FOR OPERATIONAL INTELLIGENCE

Introduction

In the craze of Information Age, many conventional entrepreneurs and managers decide to jump on the bandwagon of the integration of computer technology in the business and operations. However, many of them have the misconception that integration of computer technology means only installing computers in the office. This end up with investing hefty sum of money to purchase sophisticated 'typewriters' in the office and the full potential of computer technology to improve operational effectiveness is not realized. This course is designed to help entrepreneurs and managers understand the strategic value and capability of computer technology in their operations.

Course Duration

2 Days.

Objectives

This course is designed to:

• Expose the participants to practical concepts of computer integration in business and operation processes
  
• Increase the participants' level of awareness and literacy in computer technology so that they can realize its capability in stimulating business and operational improvement.
  
• Propose an implementation model of computer integration and considerations factors.

Training Methodology

Interactive lectures, case studies, group discussions.

Who Should Attend

Managers, Senior Executives, and Entrepreneurs with serious intention to explore Computer Technology as the vehicle for business and operational improvement.

Resource Person

Chong Siaw Fung holds a Master degree in Computers in Education from the University of Malaya. He has had extensive experience in Quality Management, Education & Training in local and multinational firms. In the course of his career, he has been involved in several Computer Integration projects including the installation and implementation of a cross-continental tracking and tracing system, a supply chain management system, human resource management and time attendance system incorporated with smart card technology, etc. he had also coordinated of the Y2K Compliance project of a multinational corporation, successfully leading the organization and all its computer-related systems towards Y2K Compliance.

Contents

Computer, Computer Network & Information System

• Historical development
  
• Functional models of computer, computer network & information system
  
• Terminology
  

Business & Operational Transformation in the Information Age

The New Roles of Managers in the Electronic Revolution

Application of Computer Technology in Business & Operational Processes

• Making strategic decisions
  
• Planning & implementation of work
  
• Supporting administrative functions
  
• Controlling inventory
  
• Processing orders and delivery
  
• Ensuring customer satisfaction
  

Considerations in Computer Integration Solutions

• Costs & returns - Is it worth buying?
  
• Feasibility - Is this what we need? Will it be functional for our operations?
  
• Effectiveness - Will it solve our operational problems?
  
• Control & maintenance - How difficult it is to control & maintain it?
  

Implementation of Computer Integration in Operations

• Resource Management - people, equipment, facility etc.
  
• Project management - planning, communication, change control, formative evaluation, etc.
  
• Critical success factors - management commitment, employee involvement, training, etc.
  

The impact of Networking & Telecommunications Technology

• Internet & E-Commerce
  
• Intranet & E-Business