 |
|
|
 |
||||||||||||||
|
GIVING AND RECEIVING FEEDBACK
Introduction Feedback is the information provided or gathered to reflect on the effectiveness of a certain action, system or person. It is an important factor in an organization to ensure that performance is constantly reviewed and improved. Failure to give and received feedback effectively will result in inefficiency in achieving improvement, or even causing misunderstanding and subsequently estranged working relationship Course Duration 1 Day. Objectives This course is designed to help the participants to acquire practical skills and knowledge in giving and receiving feedback, particularly the following:
Training Methodology Interactive lectures, case studies & group discussions. Who Should Attend Administration & Support Staff, Supervisors, Executives & Junior Managers Resource Person Chong Siaw Fung M.Ed. has more than 10 years experience in education, training and development. He received his Master's degree from University of Malaya, specializing in Computers in Education and Instructional Design. He had served in managerial positions in local and multinational corporations, and had experience in developing many professionals by conducting training and development programs. Some of the corporate clients include Apex Pharmacy, Xepa-Soul Pattinson, Keppel Logistics (Singapore), FEM (Brunei), Queen Elizabeth Hospital, Pusat Latihan BDC and the list goes on. Contents The following contents will be covered in this course: Reason for Feedback Constructive & Destructive Feedback The Effects of Feedback The Approaches of Giving Feedback
Using Questions when Giving Feedback
The
Principles of Receiving Feedback
|
||||||||||||||