EFFECTIVE INTERPERSONAL COMMUNICATION SKILLS

Introduction

People in organizations typically spend over 75% of their time in interpersonal situations. Within an organization, interpersonal communication is opened to such situations as working together on a project. In our personal lives, interpersonal communication is opened to such situations as sports events, or parent-child discussions etc. Thus, it is no surprise to find that the root of a large number of organizational problems is poor communication.

Improving the interpersonal communication skills of your organization's employees means, improving their attitude and the way they perform their jobs. This, in turn leads to better working environment, teamwork, customer service and productivity.

Course Duration

2 Days.

Objectives

Upon successful completion of the course, participants will be better able to communicate with people at all level more effectively.

1. How their perception and behavior impact others and the ways others respond to them.
   
2. How to communicate the appropriate visual, verbal and vocal message with better impact.
   
3. How to improve their listening skills more effectively.
   
4. Skills and techniques for handling any communication situation with greater flexibility, confidence and impact with supervisors, colleagues, subordinates and others.

Training Methodology

Course methods include lectures, individual exercises, small group discussions, role plays and presentation.

Who Should Attend

This course is designed for support staff.

Resource Person

Taidin Suhaimin has 21 years of working experience. He has been a Professional Trainer/Speaker since 1994. He is the Founder and Managing Consultant of USAHAWAN GROUP Management Consultant, a Malaysian Human Resource Development & Training firm established in Kota Kinabalu in 1991. Since 1994, more than 100 corporate bodies and government agencies in South East Asia have attended and participated in his training programs. He graduated in Management Sciences (Marketing) in 1991 with a B.Sc. (Hons) from Lancaster University, United Kingdom. He also holds a Diploma in Public Administration from UiTM (1980).

Contents

Introduction to Communication & Interpersonal Communication

• The meanings and importance of communication & interpersonal communication skills
  
• The elements and process of communication
  
• Types of communication at the work place and barriers of effective communication

The Roles & Impacts of Perception in Interpersonal Communication

• The meaning perception?
  
• How perception affects the way we communicate
  
• Steps in understanding others and developing positive perceptions towards others
  

The Body Language

• Meaning of body language
  
• Roles of body language in interpersonal communication?
  
• Projecting your best image (body language) and reading other's effectively
  
• Communication & Listening Skills
  
• The meaning and importance of listening
  
• Types of listening: the effective and ineffective listening
  
• Developing emphatic listening skills - The master skills to successful communication
  

Human Relation Skills - Scoring Points with superiors, subordinates & other

• Meaning and importance of good human relation
  
• The characteristics of good human relations
  
• Useful rules for superior/subordinates relations and others