CREATIVE PROBLEM SOLVING AND DECISION MAKING SKILLS

Introduction

Problem solving and decision making are key functions in a supervisor's day to day activity. Good problem solving skills that are based on proper analysis of the issues at hand will result to sound judgment and lead to effective decision making.

This program will bring participants through a systematic approach towards problem solving techniques and approaches and equip them with the necessary skills that are essential to the decision making process.

Course Duration

2 Days.

Objectives

• Utilize systematic steps in problem solving to produce results.
  
• Evaluate decision making and solution implementing process.
  
• Identify techniques in collecting data and information.
  
• How to effectively participate in problem solving.
  
• Effectively lead a problem solving team.
  
• Implement the coaching process in problem solving.
  

Training Methodology

Practical exercise, presentation of real problem issues, discussions, lectures, role play and individual & team evaluation.

Who Should Attend

All executive supervisory personnel who would like to improve their problem skills in the workshop area.

Resource Person

Cheah Lim Boon Keong is the Managing Director for Cheah Lim Management Consultancy, specializing in human resources, performance consulting, training management services and customized product development. Cheah Lim has total 15 years of working experience in various industries, stretching from multinational companies. He is a certified trainer for a number of management and supervisory development programs.

Contents

1. Definition of A Problem
2. Thinking and Problem Solving
3. Tools for Thinking Your Problems Through
4. Steps In Problem Analysis & Solving
5. Decision Making Analysis
6. Proactive Steps in Analyzing Potential Solutions
Developing Interpersonal Skills in Problem Solving