CLERICAL DEVELOPMENT

Course Duration

2 Days.

Objectives

The program aims at providing the following:

1. Imparting the skills and attitudes required to handle administrative and clerical duties effectively.
   
2. Providing the understanding of fundamental key principles in effective communication and interactions with all levels of staff.
   
3. Demonstrating the need to be good listeners in the pursuit of customer satisfaction.
   
4. A practice field for analysis of current challenges affecting their job.
   
5. To instill the need for a positive attitude and an image that would impact job functions and the overall organization.

Training Methodology

Participant will be invited to constantly review and evaluate existing setbacks in their job/life that get in the way of professional achievement and attempt to overcome these 'hurdles' using techniques and methods to stay on top of issues & challenges are faced daily.

Who Should Attend

Clerical Staff.

Resource Person

Amita Nandy holds a Masters degree in English. She is a certified instructor for Experiential Learning for Team building and Interaction Management System. Amita has worked in several well known establishment throughout the country and has more than 10 year experience in training. She is currently the managing consultant for Tact Training. Amita has also produced a book entitled 'An Aid to Mastering English'.

Contents

Roles & Responsibility of a Clerk

• Overcoming barriers
  
• Getting ideas and message across effectively
  
• Developing skills for good communication

Relating to others around You

• The communication process
  
• Verbal and non-verbal
  
• Interpersonal skills
  
• Dealing with difficult situations/behaviour

Positive Work Attitudes - Your Career Development

• Goal setting for success
  
• Self-analysis
  
• Building success attitudes
  
• Exercise on developing your creativity

Telephone Techniques that Work

• Voice and conversation habits
  
• Speech mannerisms that do not work
  
• Presenting professionalism over the phone
  
• Effective call management

A Total Image

• Projecting a positive corporate image
  
• First impressions
  
• What peak performers have
  
• Developing proactive values through positive habit