BUSINESS PROCESS RE-ENGINEERING

Introduction

Where is your business heading? A question that has been posed many times. Business that succeed and generate high income for the company constantly assess and improve themselves in all dimensions of their business. The constant strive to make their business more effective is the cornerstone to business improvement and growth.

Course Duration

2 Days.

Training Methodology

Role-plays, case studies and exercises, presentation, discussions and lectures.

Who Should Attend

Operational managers and executives.

Resource Person

Dr. Edwin Varo holds a PhD. In Management and a masters degree in Total Quality Management. He is also a Lead Auditor for SIRIM specializing in ISO 9000 and a certified trainer for Management Development, Corporate Training & Development. Dr. Varo has conducted numerous training programs with many organizations such as Petronas Carigali, Colgate-Palmolive (M) Sdn Bhd, Maybank, UEM-Sedco JV and Dunlop Slazenger Group.

Contents

• What is BPR?
  
• Discover the various approaches to process improvement
  
• Identifying critical success factors
  
• Competencies as a vehicle for change management
  
• Implementing a successful customer-driven quality sales process
  
• Benchmarking
  
• Beyond BPR